FAQs
Do I need to have an account to order?
No. You may place an order as a guest unless an account is specifically required for a particular website feature.
If account functionality is available, an account may make it easier to review certain order or account information.
What if I forgot my password?
If you have created an account, use the password-reset option available on the login page and follow the instructions sent to your registered email address.
What if I entered the wrong email address or other information?
Please contact customer@cottonmire.com as soon as possible.
We will make reasonable efforts to assist you with correcting information before the order enters fulfillment. However, we cannot guarantee that order or shipping information can be changed after processing or shipment has begun.
Are there any exchange rates?
Prices are displayed in the currency shown on our website or during checkout.
If your payment method uses another currency, your bank, card issuer, PayPal, or other payment provider may perform currency conversion and may apply its own exchange rate or fees.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location, order, currency, and the payment services currently available through our store.
How secure is my online order?
Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.
Payment information is processed through the applicable payment service providers used during checkout.
How do I change or cancel my order?
If you need to change or cancel an order, please contact customer@cottonmire.com as soon as possible and provide your order number.
We will make reasonable efforts to assist you.
Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.
If an order cannot be canceled because it has already been shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.
How do I set my shipping address?
Please provide complete and accurate shipping information during checkout.
Before submitting an order, carefully review your recipient name, street address, apartment or unit number where applicable, city, state or province, postal code, country, email address, and other required information.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after the order has entered fulfillment or has already shipped.
When will my order arrive?
Delivery times depend on factors including the destination, shipping method, fulfillment location, carrier operations, customs clearance where applicable, weather, public holidays, and other circumstances.
Any delivery timeframe displayed on our website should be treated as an estimate unless expressly stated otherwise.
Please refer to our Shipping Policy for more information.
How do I track my order?
When your order has shipped and tracking information becomes available, we will normally send the tracking information to the email address associated with your order.
You may use the tracking link or tracking number provided in the shipping confirmation.
If tracking information has not updated for a reasonable period, contact customer@cottonmire.com with your order number.
Can I use several discount codes in one order?
Unless otherwise stated for a specific promotion, discount codes generally cannot be combined.
Applicable discounts and promotions will be reflected during checkout.
What do I do if I have missing items in my order?
Some orders may be delivered in more than one package.
If all applicable packages have been delivered but an item is still missing, contact customer@cottonmire.com and provide your order number and information about the missing item.
When will my order be processed?
Orders are normally processed within 48 hours after payment has been successfully confirmed. Processing may take longer due to product availability, high order volume, weekends, public holidays, promotional periods, payment verification, or other operational circumstances. Please refer to our Shipping Policy for additional information.
Will I be charged customs duties or taxes?
International orders may be subject to taxes, duties, customs fees, or other charges imposed by the destination country or applicable authorities.
Where these amounts are not collected during checkout, they may be payable separately by the recipient in accordance with applicable requirements.
How do I return an item?
If you wish to return an eligible item, please contact customer@cottonmire.com within 14 business days after the item is delivered.
Please provide your order number and reason for the return.
Do not send an item back before receiving return authorization and return instructions from us.
Approved returns are processed through our authorized third-party return center.
Please see our Return & Refund Policy for complete information.
What if the item I received is defective, incorrect, or damaged?
Please contact customer@cottonmire.com as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Relevant photographs or videos where appropriate
We will review the information and provide an appropriate solution based on the circumstances.